- GENERAL CONDITIONS
1.2. The seller is LLC “ARALAN”, registration No. 40203098534 , legal address: Zirņu street 3 – 11, Riga, LV-1013, Latvia (hereinafter – the Seller).
1.3. For the purpose of these Terms, the Buyer is a legally capacitated natural or legal person, who makes an order at the e-store.
1.4. If the Buyer makes an order, it is considered, that the Buyer has become acquainted with these Terms and accepts them without any objections.
1.5. A Distance Agreement is concluded between the Seller and the Buyer, who makes an order at the e-store (hereinafter – the Agreement). The Agreement comes into effect at the moment, when the Buyer has made an order by using means of distance communication, and has received the Seller’s e-mail confirmation of the order. The Agreement is effective until complete fulfilment thereof, i.e., until the payment for the order is made and the product is delivered. The provisions of this paragraph shall apply to all orders and purchases made at the e-store.
1.6. The Seller reserves the right to make amendments to these Terms unilaterally and without prior notice, publishing such amendments on the site: www.aralan.lv.
1.7. The Terms that were effective at the moment of making an order shall apply to any order made by the Buyer.
1.8. Prices at the e-store are indicated in euro currency, including the value added tax (VAT) 21%. Shipping costs are mentioned separately in the paragraph 3. ORDER DELIVERY, COSTS AND RISKS and on the site www.aralan.lv Delivery information page.
1.9. Shipping costs indicated at the e-store do not apply to deliveries outside the territory of Estonia, Latvia and Lithuania. Shipping costs for orders to be delivered outside the territory of Estonia, Latvia and Lithuania are coordinated individually with each Buyer via e-mail email@example.com.
1.10. The Seller reserves the right to change the offer of products, prices, and apply discounts to products unilaterally and without prior notice. Products are sold for prices that are in force at the moment of making the order.
1.11. The actual products may differ in terms of colour, size, shape or other parameters from the products given in the images at the e-store. Images have only informative nature.
- MAKING OF ORDERS AND PAYMENT PROCEDURES
2.1. Orders at the e-store can be made by registered and non-registered users. If a client creates own user account at the e-store, the client can connect to the e-store through authorization.
2.2. To order products at the e-store, the following steps shall be made:
2.2.1. select a product (or products), adding them to the “Cart”;
2.2.2. after adding all selected products to the “Cart”, press the “Checkout” button;
2.2.3. after filling in all required data fields, press “Confirm order”. The order payment shall be made in full amount by non-cash settlement.
2.3. The order payment can be done, using the following types of non-cash settlement:
2.3.1. through online banking – Bank-link service;
2.3.2. with payment card;
2.3.3. via PayPal;
2.3.4. by bank transfer.
2.4. The Seller shall be entitled to refuse selling of products ordered at the e-store, informing the Buyer, if:
2.4.1. the product is not available at the Seller’s warehouse, or it is not available in the quantity ordered by the Buyer;
2.4.2. due to technical reasons the product price and/or parameters indicated at the e-store do not correspond to the actual price and/or parameters;
3.4.2. The Buyer has not become acquainted with the Terms of the e-store.
2.5. The order payment shall be made immediately. An order shall be considered as submitted, when a payment is made.
2.6. An order shall be considered as binding on the Buyer and the Seller from the moment, when the Buyer has made an order and received an e-mail confirmation from the Seller. The e-mail message shall be considered as received on the same day, when it is sent.
2.7. The Buyer shall check the information and data indicated in the order. In the case of non-conformity of the information and/or data, the Buyer shall inform the Seller, using the e-mail address of the e-store: firstname.lastname@example.org.
- ORDER DELIVERY, COSTS AND RISKS
3.1. When making an order at the e-store, the Buyer can receive the ordered product in 2 options:
3.1.1. To Omniva parcel machine;
3.1.2. To provided address via TNT courier.
3.2. In case if client prefer other delivery method, client should inquire via email email@example.com
3.3. Shipping costs to Omniva parcel machine:
3.3.1. In Latvia – € 3,00;
3.3.2. In Lithuania and Estonia – € 5,00
3.3.3. For orders over € 35,00, delivery to Omniva parcel machine is free.
3.4. Shipping costs via TNT courier:
3.4.1. To Latvia – € 10,00;
3.4.2. To Lithuania and Estonia – € 15,00
3.4.3. For orders over € 75,00, delivery is free.
3.5. The order shall be prepared within 1-2 business days of payment.
3.6. The order shall be delivered within 3-5 business days of order preparation.
3.7. Receipt of the product is possible only if the order is fully paid.
3.8. An order is considered as executed at the moment of transfer of the product, when the Buyer confirms receipt of goods by signature or opens Omniva parcel machine’s box, using the unique code.
3.9. Any additional charges that arise due to change of shipping address, time or any other circumstances not related to the Company are paid by the buyer.
- ORDER CANCELLATION OR CHANGES
To cancel an order or make changes to already made order, the Buyer shall contact LLC “ARALAN”, using the e-mail address – firstname.lastname@example.org, not later than 1 working day after making an order.
- RIGHT OF WITHDRAWAL
5.1. If the Customer is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who expresses a wish to purchase goods or a service for a purpose not related to its economic activity), the Customer may use the right of withdrawal. Subject to the provisions of the Cabinet of Ministers Regulation No. 255 “Regulations Regarding Distance Contracts”, the consumer has the right to return the goods purchased at www.aralan.lv within 30 (thirty) calendar days. The term of using the right of withdrawal is counted from the day, when the Buyer or a third person, which is not the carrier and is indicated by the Buyer, has received the product into its possession.
5.2. The Buyer shall inform the Seller about the decision to withdraw from the Agreement prior to the end of the withdrawal term, sending a message to the e-mail address: email@example.com and indicating the following information:
5.2.1. clear and unambiguous statement, that the Buyer wants to withdraw from the agreement;
5.2.2. date of order execution;
5.2.3. date, when the product was received into possession;
5.2.4. Buyer’s name and surname;
5.2.5. precise name of the product.
5.3. The Buyer shall return the product to the Seller without undue delay, but not later than 14 (fourteen) days from the date, when the Seller was informed about using of the withdrawal right.
5.4. The Seller shall repay to the Buyer the amount paid for the product without undue delay, but not later than 14 (fourteen) days from the date of receiving the notice of the Buyer concerning the decision to withdraw from the agreement. The Seller shall repay the said amount of money by using the same type of non-cash payment, which was used by the Buyer, except the cases, when the Buyer and the Seller have agreed otherwise.
5.5. The Seller is entitled to withhold repayment of the amount paid by the Buyer until the moment, when the Seller has received the product or the Buyer has submitted to the Seller a confirmation, that the product is sent back.
5.6. The Buyer’s direct costs, related to returning of the product, including transportation costs, shall be covered by the Buyer.
5.7. Within the term of exercising the withdrawal right, the Buyer is entitled to use the product as far as it is necessary to verify the product nature, characteristics and functioning (to the same extent, as it could be done before purchase of the product at the trading venue). The products shall be undamaged, have their initial appearance and be without signs of wear. If the product is not in full assembly or its original packaging, or the product packaging is significantly damaged (except the case, when it is impossible to open the packaging without damaging it), or the product is damaged or was used, the Seller may not accept the product.
5.8. The Buyer shall return the product in its original packaging and in the same assembly as it was when received, together with the product accompanying documents – instructions for use and other documents related to the product.
- QUALITY OF GOODS
6.1. The Seller shall ensure that the main features of the goods (manufacturer, colour, volume and other details) sold at the online store match the actual features of the goods.
6.2. The goods sold at the online store shall have a warranty period stipulated in the respective laws and regulations.
6.3. Should the Buyer (for the purpose of Section 6 – a consumer, for the purpose of the Consumer Rights Protection Law – individual who buys the goods for a purpose other than their economic or professional activity) upon receipt of the goods find that the goods fail to comply with the terms and conditions of the agreement, the Buyer shall have the right to raise a claim with the Seller regarding non-compliance of the goods to the terms and conditions of the agreement within 2 years of receipt of the goods under the procedure laid down in the Consumer Rights Protection Law. The Buyer shall submit a claim to the Seller within 2 months of the day it finds that the goods fail to comply with the terms and conditions of the agreement.
6.4. The User shall upon the expiry of the deadline laid down in Clause 6.3 have the right to raise a claim regarding non-compliance of the goods to the terms and conditions of the agreement considering the warranty period of the goods.
6.5. In the event that the goods fail to comply with the terms and conditions of the agreement, the Buyer shall have the right to request that the Seller performs one of the following actions:
1) rectify non-compliance of the goods with the terms and conditions of the agreement;
2) replace the goods with goods that would ensure compliance with the terms and conditions of the agreement;
3) reduce the price of the goods respectively;
4) cancel the agreement and refund the consumer for the amount paid for the goods.
6.6. First of all the Buyer shall have the right to request that the Seller rectifies on-compliance of the goods with the terms and conditions of the agreement or replaces it with the goods that comply with the terms and conditions of the agreement free of charge except if it is not possible or is disproportionate (disproportionate if it results in costs to the Seller that are not proportionate to other alternative means stipulated in Clause 6.5 considering the value of the goods without non-compliance, the significance of non-compliance and how significantly would the use of the alternative means inconvenience the consumer).
6.7. Should it not be possible to rectify on-compliance of the goods with the terms and conditions of the agreement or to replace it with the goods that comply with the terms and conditions of the agreement free of charge, the Buyer shall have the right to request that the Seller reduces the price of the goods or cancels the agreement and refunds the amount paid for the goods respectively. The Seller may consider wear and tear of the goods or the benefit the Buyer has enjoyed from the use of the goods and agreed upon by the parties when reducing the price or cancelling the agreement and refunding the amount.
6.8. In the event of non-compliance of insignificant goods with the terms and conditions of the agreement (it does not diminish the performance quality of the main functions or features of use of the goods significantly and it may be rectified without making visible changes to the appearance of the goods) and those that may not affect Buyer’s use of the goods significantly, the Buyer may not request that the Seller cancels the agreement and refunds the amount paid for the goods.
7.1. The goods sold at the online store are not food-stuffs and shall not be consumed as food. The goods are for external use only according to strict instructions for use of the goods and the necessary protective measures. In the event of any doubt regarding safe use of the goods, the Buyer shall be obliged to consult the Seller. In this event the Buyer shall also be obliged to consult the Seller on the safe use or general use of the goods before the purchase of the goods.
7.2. The Seller has taken all the necessary measures so that the design and particularly the shape, scent, colour, appearance, packaging, labelling, volume or size of the goods (cosmetics) could not be confused with food-stuffs as well as other requirements laid down in Clause 6.5 harmless to consumer’s health and safety.
- PROTECTION OF PERSONAL DATA
The personal data provided by Buyers are processed, observing the requirements determined in the Personal Data Protection Law and other laws of the Republic of Latvia, which regulate processing and protection of personal data. While processing and storing personal data of Buyers, the Seller uses organisational and technical means, which ensure protection of personal data from unintentional or illegal disclosure or exchange of personal data, or any other illegal processing of such data.
9.1. The property of the Seller and its cooperation partners is protected according to the procedures determined in regulatory enactments of the Republic of Latvia.
9.2. Full or partial publishing, reproduction, transfer or storage, modification or supplementing of e-store contents (including, but not limited to: published materials, logotypes, images, graphic images etc.) for commercial purposes is prohibited, unless the holder of copyright or intellectual ownership has given its consent for such activities. The prohibition does not apply to downloading and storage of e-store contents on a computer, tablet or smartphone and printing solely for personal (non-commercial) use.
9.3. It is allowed to refer to the e-store contents in accordance with the effective laws stipulating copyright. If the e-store contents are referred to, the source shall be indicated; however, it is prohibited to reproduce, publish or distribute the trademarks or logotypes posted at the e-store without prior written consent of the owner of these trademarks or logotypes.
9.4. In the case of violation of e-store copyright, the Buyer can be held liable pursuant to the procedures specified in regulatory enactments of the Republic of Latvia.
10.1. The Seller does not assume any responsibility for costs or loss, which may occur as a result of using the information indicated at the e-store, or because the website or e-store is not available due to any reasons, or operation of the e-store has been interrupted or terminated.
10.2. The Seller does not assume any risks or responsibility, if the Buyer has not become acquainted or has only partially become acquainted with these Terms.
10.3. The Seller is not responsible for non-conformity of the colour, size, shape or any other parameters of the products in the e-store system and images with the actual characteristics of products.
10.4. The Buyer assumes all risks and responsibility for orders made at the e-store, including for receipt (acceptance) of the product.
10.5. The Seller is not responsible for delay in fulfilment of obligations or non-fulfilment thereof, or any other non-fulfilment under these Terms, if such failure to fulfil obligations is caused by conditions and obstacles, which are outside the reasonable control of the Seller, including, but not limited to strikes, government orders, warfare or national scale emergency conditions, environmental or climate abnormalities, non-fulfilment of obligations by third parties, interruptions of internet connection, as well as technical problems with communication devices, computers and software.
- OTHER PROVISIONS
11.1. Information exchange between the Buyer and the Seller is implemented by using the Buyer’s e-mail address, mailing address or phone number. The Buyer can use the means of communication, which are listed on the website: www.aralan.lv/en/kontakti.
11.2. The operation of the website and e-stores, and these Terms are regulated by laws of the Republic of Latvia. The relations arising from transactions with the Buyers, when the Buyer is a natural person in the meaning of the Consumer Rights Protection Law, are regulated by the Consumers Rights Protection Law and other regulatory enactments on protection of consumer rights.
13.3. Any disagreements shall be resolved as soon as possible through mutual negotiations. If mutual agreement is not achieved, the dispute shall be transferred for adjudication in the court pursuant to the procedures stipulated in regulatory enactments of the Republic of Latvia.