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Payment, Shipping and Returns

Delivery information

SIA ARALAN (the Company – hereinafter) priority is to deliver goods as fast as possible. All orders confirmed and paid until 15:00 will be dispatched on the next working.

We offer 2 delivery options:

  1. To Omniva parcel machine;
  2. To your provided address via TNT courier.

In case if You would like to arrange different delivery option, please contact us by email info@aralan.lv.

 

Shipping cost to Omniva parcel machine:

  • In Latvia – € 3,00
  • In Lithuania and Estonia – € 5,00

For orders over € 35,00 shipping is free of charge.

 

Shipping costs via TNT courier:

  • To Latvia – € 10,00
  • To Lithuania and Estonia – € 15,00

For orders over € 75,00 shipping is free of charge.

Any additional charges that arise due to change of shipping address, time or any other circumstances not related to the Company are paid by the buyer.

Payment information

Directly after confirmation of the order, You will receive an e-mail notification with an invoice, where You can view ordered products, quantity, price and total order amount.

Your order will be processed for shipping only when payment is done.

There are four payment options:

  1. Bank debit/credit card (Card holder name, card number, expiry date and CVV code are required);
  2. Internet-bank (bank-link);
  3. PayPal;
  4. Bank transfer.

Returns

If the Customer is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who expresses a wish to purchase goods or a service for a purpose not related to its economic activity), the Customer may use the right of withdrawal. Subject to the provisions of the Cabinet of Ministers Regulation No. 255 “Regulations Regarding Distance Contracts”, the consumer has the right to return the goods purchased at www.aralan.lv within 30 (thirty) calendar days. The term of using the right of withdrawal is counted from the day, when the Buyer or a third person, which is not the carrier and is indicated by the Buyer, has received the product into its possession.

The Buyer shall inform the Seller about the decision to withdraw from the Agreement prior to the end of the withdrawal term, sending a message to the e-mail address: info@aralan.lv and indicating the following information:

  1. clear and unambiguous statement, that the Buyer wants to withdraw from the agreement;
  2. date of order execution;
  3. date, when the product was received into possession;
  4. Buyer’s name and surname;
  5. precise name of the product.

The Buyer shall return the product to the Seller without undue delay, but not later than 14 (fourteen) days from the date, when the Seller was informed about using of the withdrawal right.

The Seller shall repay to the Buyer the amount paid for the product without undue delay, but not later than 14 (fourteen) days from the date of receiving the notice of the Buyer concerning the decision to withdraw from the agreement. The Seller shall repay the said amount of money by using the same type of non-cash payment, which was used by the Buyer, except the cases, when the Buyer and the Seller have agreed otherwise.

The Seller is entitled to withhold repayment of the amount paid by the Buyer until the moment, when the Seller has received the product or the Buyer has submitted to the Seller a confirmation, that the product is sent back.

The Buyer’s direct costs, related to returning of the product, including transportation costs, shall be covered by the Buyer.

Within the term of exercising the withdrawal right, the Buyer is entitled to use the product as far as it is necessary to verify the product nature, characteristics and functioning (to the same extent, as it could be done before purchase of the product at the trading venue). The products shall be undamaged, have their initial appearance and be without signs of wear. If the product is not in full assembly or its original packaging, or the product packaging is significantly damaged (except the case, when it is impossible to open the packaging without damaging it), or the product is damaged or was used, the Seller may not accept the product.

The Buyer shall return the product in its original packaging and in the same assembly as it was when received, together with the product accompanying documents – instructions for use and other documents related to the product.

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